Terms of Service

Terms of Service

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1. Introduction

Welcome to PixelPerfect Wedding! By using our services, you agree to the following terms and conditions. Please read them carefully before proceeding with your booking.

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2. Services Provided

• PixelPerfect Wedding provides professional video editing services using footage captured by clients or their designated videographers.
• We do not provide videography services, and the quality of the final product depends on the footage provided by the client.

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3. Booking & Payments

• A non-refundable deposit of $999+tax is required to secure your wedding edit.
• Full payment must be received before editing work begins.
• Failure to complete payment may result in cancellation of services without refund.

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4. Cancellations & Refunds

• The initial payment includes a $500 non-refundable deposit under any circumstances.
• If you need to reschedule your wedding date, we will do our best to accommodate based on availability.
• No refunds will be issued after editing work has begun.

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5. Client Responsibilities

• Clients and Pixels are responsible for providing clear, properly recorded footage that adheres to our filming guidelines.
• Each assigned Pixel is responsible for filming and uploading their own footage only. Uploading footage captured by additional, unassigned guests is not permitted and may result in overage charges or exclusion of that footage from the final edit.
• PixelPerfect Wedding reserves the right to limit the number of contributors based on your selected package tier. This policy helps preserve editing quality, maintain a streamlined workflow, and ensure the best final product for your film.
• Footage must be submitted within two weeks after the wedding date.
• Delays in footage submission may result in extended editing timelines.

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6. Editing & Delivery

• Standard editing turnaround time is 6 weeks from the date we receive all required footage and full payment.
• Edits include color correction, transitions, and music selection, but do not include extensive retouching or visual effects.
• One round of minor revisions is included; additional revisions may not be possible or will incur extra fees.
• PixelPerfect will retain final edits and submitted footage for up to 6 months after delivery. After this period, files may be permanently deleted or moved to offline storage at PixelPerfect’s discretion. Clients are encouraged to download and back up all deliverables promptly upon receipt.

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7. Music & Licensing

• PixelPerfect Wedding provides legally licensed music through Soundstripe.
• Clients may not request specific songs for their wedding film.

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8. Intellectual Property

• PixelPerfect Wedding retains the right to use edited videos for marketing and portfolio purposes unless the client requests otherwise in writing.
• Clients are granted a personal, non-commercial license to share and distribute their wedding film.

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9. Liability & Disclaimers

• PixelPerfect Wedding is not responsible for poor-quality footage provided by the client or Pixels.
• We are not liable for lost, corrupted, or unusable footage due to third-party file transfers.
• In the unlikely event we cannot complete your edit, liability is limited to a refund of any payments made beyond the deposit.

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10. Agreement

By booking with PixelPerfect Wedding, you acknowledge and agree to these Terms of Service. If you have any questions, please contact us at hello@pixelperfectwedding.com.

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